Can I travel with the patient?

Yes. We have room for one additional person to ride along with the patient if they wish. They will ride in a leather captains chair that reclines, right next to the patient. There is never any extra charge for this. The only exceptions are if the rider is also a patient that needs care, or if the transport exceeds the duration that requires we add an additional driver. That would take up the extra seat leaving no extra room for a passenger.

Benefits of Traveling with a Patient

Traveling with a patient can provide significant emotional support during what may be a stressful experience. Having a trusted companion by their side can help alleviate anxiety and make the journey more comfortable for the patient. Additionally, the accompanying person can assist with communication, ensuring that any specific needs or concerns are conveyed to our staff. This collaborative effort not only enhances the patient’s experience but also helps to create a more relaxed atmosphere during the transport.

Safety Measures for Passengers

At Managed Medical Transport, Inc., we prioritize the safety of both patients and accompanying passengers. Our vehicles are equipped with safety features to ensure a secure ride. The leather captain’s chair is designed for comfort but also includes safety restraints to keep passengers secure during transit. We encourage all passengers to wear seat belts at all times, as safety is our utmost priority. Furthermore, our drivers are trained to handle various situations, providing peace of mind to both patients and their companions.

Planning Your Trip

When planning a trip with a patient, it’s important to communicate any special needs or accommodations in advance. This allows us to prepare accordingly and ensure a smooth journey. Consider discussing the patient’s preferences, such as preferred stops or the need for any medical equipment during the ride. Our team is dedicated to providing a tailored experience, and we welcome any questions or special requests you may have to enhance your travel experience with us.

What time do you close?

MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours.

Customers who contract with us and patients who are being transported after hours are given the numbers for our after-hours dispatch.

Understanding Our 24/7 Operations

At Managed Medical Transport, Inc., we pride ourselves on providing reliable and efficient transportation services around the clock. Our commitment to 24/7 operations means that no matter the time, our team is always ready to assist you. Whether it’s a routine medical appointment or an urgent transfer, you can count on us to be there when you need us the most. Our dispatch team is well-trained and equipped to handle all types of transportation needs, ensuring timely and safe journeys for our patients.

How to Contact Us After Hours

If you have questions or need assistance outside of normal office hours, it’s important to know how to reach us. Customers who have contracted our services will receive a dedicated after-hours dispatch number, allowing for direct communication at any time. This ensures that you can access our services seamlessly, even during late-night emergencies or early morning requests. We strive to keep our lines of communication open, so please don’t hesitate to reach out whenever necessary.

Service Areas and Accessibility

Our extensive coverage area spans across multiple states, ensuring that we can meet the needs of a diverse client base. Whether you are located in urban centers or rural communities, Managed Medical Transport, Inc. is dedicated to providing you with access to essential medical services. Our fleet is equipped to handle a variety of transport requirements, including wheelchair accessibility and non-emergency medical transport. We are committed to ensuring that all patients receive the care and attention they deserve, regardless of their location or time of day.

Can I pay in installments or will I receive a balance after the trip?

To book a transport and reserve a date, we require a 50% deposit that is fully refundable as long as we are given a 72 hour notice prior to the scheduled pickup time. The 50% balance is due on the business day before the transport. MMT does not bill out or finance transportation. We do, however, take most major credit cards, and allow you to split up the payments on as many as you choose.

Understanding Your Payment Options

When planning your medical transport with Managed Medical Transport, Inc., it’s essential to understand your payment options clearly. As mentioned, a 50% deposit is required to confirm your booking, which allows us to secure your date and time. This deposit is a commitment that ensures your transportation needs are prioritized. If you need to cancel or reschedule, the fully refundable nature of this deposit, provided you give us at least a 72-hour notice, offers peace of mind.

For the remaining balance, we encourage our clients to make arrangements that suit their financial situation. While we do not offer financing options, our policy allows you to split the payment across multiple credit cards, making it easier to manage costs. This flexibility can be particularly beneficial for families or individuals who may need to coordinate payments among several parties.

Additional Payment Considerations

It’s important to note that all payments must be completed by the business day before your scheduled transport. This ensures that we can process your payment and prepare for the journey without any delays. We accept most major credit cards, which provides you with a secure and convenient way to handle transactions. If you have any specific questions about the payment process or require assistance, our customer service team is available to help you navigate any concerns you may have.

At MMT America, we strive to provide not just transportation, but also a hassle-free experience from booking to arrival. Understanding your payment responsibilities can help you focus on what truly matters—getting the care you need when you need it.

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