Can you fulfill my unusual request?

We’ll be delighted to talk to you about any specific requests that would make your loved one more comfortable during the ride. Here are some examples of requests we’ve had in the past and our response to each.

  1. We would like my dad to have all of the Andy Griffith Show episodes to watch from 1968, season 8.
    Our response: Any special snacks to go along with that? (Thank you Amazon.com)
  2. Special diet? No, not really, but my sister loves Godiva chocolates. Hasn’t had them since she’s been in that nursing home.
    Our response: Dark chocolate or milk chocolate? We’ll have them waiting on her.
  3. My mom must have a glass of wine with her meals, even on the road. They accommodated her at the rehab center, what about you?
    Our response: Open container laws in many states prohibit us from serving alcohol, even to a 97 year old patient with her meals. However, we make frequent stops along the way and when we do, wine will be served.
  4. You know, if my dad could hear music from the Big Band Era, the 21 hour transport would be so much easier for him.
    Our response: We will make him his own CD and have it waiting on him. Any specific requests?

What is the difference between using an ambulance service and Managed Medical Transport for long distance medical transportation?

An ambulance is a mobile emergency room. They are well designed and equipped to be the liaison between the world and the hospital when you need specialized, acute care in a hurry. An ambulance isn’t designed for comfort but rather efficiency, critical care, and speed. The cost to operate them is outrageous. In addition, most ambulance services are not licensed to cross state lines since their focus is local or regional jurisdictions.

MMT presents patients with a comfortable, affordable option, without giving up the trained staff that knows how to correctly transfer a fractured hip, talk to a dementia patient, or handle a wide range of non urgent needs on the road. Spending hours with our patients on a journey across several states, our crews are exceptional at addressing details. Everything we do is designed around non-emergency patients. The design and comfort of the vehicles, the unlimited radius insurance that we carry to cross state lines and the extra comforts on board like satellite radio, DVD TV screens, sound proofing between the road and the patient compartment, power inverters, oxygen concentrators and numerous other enhancements.

What are your geographical boundaries for transporting patients?

Our insurance will not cover our vans once they cross the U.S. Border into Mexico. We cover transports anywhere in the United States and Canada.

Although we provide patient transport everywhere else in the United States, we have a minimum of 500 miles. If your needs are just under that minimum, sometimes it’s a good idea just to get a quote from us anyway. Often, people find that after doing all their research, paying our minimum is still the best option.

Will Medicaid pay for part or all of the trip?

NO. It’s not our rules, it is theirs. Medicaid, Medicare and most insurance companies will not touch reimbursement for non-emergency long distance transport. They consider it a “move of convenience” and no physicians letter or “medical necessity” letter will change that. This is one of the main reasons why we began our service 27 years ago. People were paying out of pocket for an ambulance, if they could find one licensed to cross state lines, to transport patients that didn’t need any of the extensive equipment or care that ambulances charge for.

How much advance notice do you need to make a transport happen?

We can usually make just about anything happen with 2 to 3 days notice. Sometimes, we are fully booked for more than a week though, our schedule and availability is constantly changing.

The best thing to do is to call us once you have a good idea of when you want the transport to happen. We will check our availability at that time and secure the date that you want if it is available.

Often, a facility may give you little notice when they are ready to discharge, leaving you scrambling for a quick solution. Always try us first, because we may have had a last minute cancellation or have a crew that will be dropping off close by that we can work in to their schedule.

What if my relative needs oxygen during the transport?

MMT is able to continue oxygen if the patient is already receiving it, or if they have orders to have it on standby (PRN). We are not able to initiate the use of oxygen without a doctors order however, since it is considered a prescription RX.

Is my relative’s condition too serious for you to accommodate?

A quick medical inquiry over the phone will determine if there is anything going on with the patient that is outside of the scope of our care. If the person initiating the call is not clear about all of the patients needs, we will contact the medical facility for them to be sure. Most patients who have been discharged from a hospital or cleared by their physician to be transported out of state, are stable enough to travel with MMT.

Do you have medical trained personnel in the van during a ride?

Yes. MMT was the first dedicated non-emergency service to insist that our vehicles have medically trained personnel. We’ve had this requirement since our inception in 1997.

Our staff have backgrounds as CNA’s, EMT’s, Paramedics, and in nursing. Because we are not licensed or functioning as an ambulance, we do not have the equipment on board like cardiac monitors, drug boxes, etc.., and are not licensed to practice in these non emergency vans. Medical personnel are used by us because of their expertise in addressing patients with a wide variety of conditions from dementia to fractured hips to Parkinson’s and strokes. We also use trained medical staff because they understand how to navigate the hospitals and nursing facilities that we frequent, and recognize when a patients condition may warrant emergency intervention while in our care.

We strive to keep our standards more strict than what the industry requires. EMT’s and Paramedics can recognize if something isn’t right with the patient. They can lift, turn and transfer them, accommodate feeding them and changing them while in the back of a vehicle on a stretcher. Even though their presence is not a requirement as an industry standard, we recognize the importance of their knowledge and ability to make the ride for your relative as safe and comfortable as possible.