Can you fulfill my unusual request?

We’ll be delighted to talk to you about any specific requests that would make your loved one more comfortable during the ride. Here are some examples of requests we’ve had in the past and our response to each.

We would like my dad to have all of the Andy Griffith Show episodes to watch from 1968, season 8.
Our response: Any special snacks to go along with that? (Thank you Amazon.com)
Special diet? No, not really, but my sister loves Godiva chocolates. Hasn’t had them since she’s been in that nursing home.
Our response: Dark chocolate or milk chocolate? We’ll have them waiting on her.
My mom must have a glass of wine with her meals, even on the road. They accommodated her at the rehab center, what about you?
Our response: Open container laws in many states prohibit us from serving alcohol, even to a 97 year old patient with her meals. However, we make frequent stops along the way and when we do, wine will be served.
You know, if my dad could hear music from the Big Band Era, the 21 hour transport would be so much easier for him.
Our response: We will make him his own CD and have it waiting on him. Any specific requests?

What is the difference between using an ambulance service and Managed Medical Transport for long distance medical transportation?

An ambulance is a mobile emergency room. They are well designed and equipped to be the liaison between the world and the hospital when you need specialized, acute care in a hurry. An ambulance isn’t designed for comfort but rather efficiency, critical care, and speed. The cost to operate them is outrageous. In addition, most ambulance services are not licensed to cross state lines since their focus is local or regional jurisdictions.

MMT presents patients with a comfortable, affordable option, without giving up the trained staff that knows how to correctly transfer a fractured hip, talk to a dementia patient, or handle a wide range of non urgent needs on the road. Spending hours with our patients on a journey across several states, our crews are exceptional at addressing details. Everything we do is designed around non-emergency patients. The design and comfort of the vehicles, the unlimited radius insurance that we carry to cross state lines and the extra comforts on board like satellite radio, DVD TV screens, sound proofing between the road and the patient compartment, power inverters, oxygen concentrators and numerous other enhancements.

What are your geographical boundaries for transporting patients?

We are insured to cross state lines with an unlimited travel radius throughout the United States and Canada.

We specialize in long distance, cross country trips with a minimum of 300 miles. If your needs are just under that minimum, sometimes it’s a good idea just to get a quote from us anyway. Often, people find that after doing all their research, paying our minimum is still the best option. Usually, the further you travel with us, the less it becomes per mile.

Why Choose Managed Medical Transport for Your Patient Transport Needs

When considering patient transport services, the choice of provider can significantly impact both the comfort and safety of the patient. Managed Medical Transport, Inc. stands out for its commitment to high-quality care and exceptional service, making it an ideal choice for those requiring long-distance medical transportation. Our experienced drivers are trained to handle a variety of medical needs, ensuring that patients receive the best possible care during their journey.

Flexible Transportation Options

We understand that every patient’s situation is unique, which is why we offer flexible transportation options tailored to individual needs. Whether it’s a non-emergency medical transport or a more critical situation, our team assesses each case to provide the most suitable vehicle and level of care. From ambulatory transport to stretcher services, we have the resources to accommodate a wide range of medical conditions, ensuring a safe and comfortable experience.

Understanding Our Service Area

While our service area encompasses a vast geographical range across the United States and Canada, we pride ourselves on our ability to reach even the most remote locations. Our logistics team is well-versed in navigating various terrains and traffic patterns, enabling us to efficiently plan routes that minimize travel time while maximizing patient comfort. Whether you’re in a bustling city or a quiet rural area, Managed Medical Transport is equipped to handle your transport needs.

Quotes and Pricing

For those uncertain about the cost of our services, we encourage reaching out for a personalized quote. Our pricing is competitive, and we strive to provide transparency in our costs, ensuring that clients are fully informed before making a decision. By choosing Managed Medical Transport, you are not just choosing a transportation service; you are opting for peace of mind and reliable care for your loved ones during their medical journey.

Is it possible to have at least one female crew member on board?

Yes. The more notice that you can give us, the more likely that we are able to fill this request for the specific date and time that you need.

Understanding Your Preferences

At Managed Medical Transport, we recognize that comfort and familiarity are paramount, especially for elderly passengers during long-distance transportation. Having a female crew member on board can provide a sense of security and ease for some individuals. We encourage families to communicate their preferences during the booking process. Our team is trained to acknowledge and respect such requests, ensuring a tailored experience that meets the needs of both the patient and their family.

Booking Process and Considerations

When you book a ride with us, we recommend specifying your request for a female crew member as early as possible. This allows us to efficiently arrange our staff schedules and fulfill your needs. While we strive to accommodate every request, please keep in mind that availability may vary based on demand and scheduling constraints. Our customer service representatives are always ready to assist you with any inquiries you may have about the booking process or our crew members.

Benefits of Female Crew Members

Having a female crew member can offer unique benefits for elderly passengers. Female staff may foster a more nurturing environment, which can be especially comforting for those who may be experiencing anxiety or discomfort during travel. Female crew members are trained not only in medical assistance but also in providing emotional support, making the journey smoother and more pleasant for your loved ones.

Commitment to Inclusivity

At Managed Medical Transport, we are committed to inclusivity and understanding the diverse needs of our clients. We believe that every journey should be as stress-free as possible, and having the right crew on board plays a vital role in achieving that. Whether your elderly mother prefers a female crew member for personal reasons or simply feels more at ease in their presence, we are here to make that happen. Your loved one’s comfort and safety are our top priorities.

Will Medicaid pay for part or all of the trip?

NO. It’s not our rules, it is theirs. Medicaid, Medicare and most insurance companies will not touch reimbursement for non-emergency long distance transport. They consider it a “move of convenience” and no physicians letter or “medical necessity” letter will change that. This is one of the main reasons why we began our service 27 years ago. People were paying out of pocket for an ambulance, if they could find one licensed to cross state lines, to transport patients that didn’t need any of the extensive equipment or care that ambulances charge for.

Understanding Medicaid’s Transportation Policies

Medicaid’s transportation policies can sometimes be confusing, especially when it comes to long-distance medical transport. While Medicaid covers various forms of transportation for medical appointments, their guidelines specifically exclude non-emergency long-distance transfers. This means that if a patient needs to travel across state lines for medical reasons, Medicaid will typically not reimburse for the trip if it is deemed to be more of a personal preference rather than a medically necessary transfer.

For individuals who find themselves in these situations, it’s essential to explore alternative options. Some states may offer non-emergency medical transportation (NEMT) programs that assist with local travel for Medicaid recipients. However, these programs often have strict eligibility criteria and may not apply to long-distance travel. Additionally, understanding the specific requirements of your state’s Medicaid program can provide clarity on what services are covered.

Alternative Solutions for Long-Distance Medical Transport

If Medicaid does not cover the costs of long-distance transport, consider other avenues. Private medical transport services, like Managed Medical Transport, Inc., specialize in providing cost-effective solutions for patients in need of transportation that meets their specific health requirements. These services can often offer more flexibility and can cater to unique situations, ensuring that patients receive the care they need without the financial burden of traditional ambulance services.

It’s also advisable to consult with healthcare providers about the most appropriate transportation options available, as they may have recommendations based on your circumstances. In some cases, community resources or charity organizations may assist with transportation costs, providing additional support for those facing financial hardships during medical travel.

How much advance notice do you need to make a transport happen?

We can usually make just about anything happen with 2 to 3 days notice. Sometimes, we are fully booked for more than a week though, our schedule and availability is constantly changing.

The best thing to do is to call us once you have a good idea of when you want the transport to happen. We will check our availability at that time and secure the date that you want if it is available.

Often, a facility may give you little notice when they are ready to discharge, leaving you scrambling for a quick solution. Always try us first, because we may have had a last minute cancellation or have a crew that will be dropping off close by that we can work in to their schedule.

Factors Influencing Notice Requirements

While we strive to accommodate last-minute requests whenever possible, several factors can influence the amount of advance notice needed for a successful transport. The type of service requested, the distance of the transport, and the specific medical needs of the patient all play a crucial role. For instance, specialized vehicles equipped for specific medical conditions may require more time to arrange than standard transport. Additionally, if you require round-the-clock service or additional medical personnel on board, it’s advisable to provide as much notice as possible to ensure we can meet your needs effectively.

Tips for Planning Your Transport

To avoid any last-minute stress, we recommend planning your transport as early as possible. Here are some tips to help streamline the process: First, consult with your healthcare provider to determine the best time for transport based on your medical needs. Second, gather all relevant information, including the pick-up and drop-off addresses, the patient’s condition, and any special requirements. Finally, reaching out to us early allows for better coordination and increases the likelihood that we can fulfill your request as desired. Remember, our dedicated team is here to support you, so don’t hesitate to reach out with any questions or concerns.

What if my relative needs oxygen during the transport?

MMT is able to continue oxygen if the patient is already receiving it, or if they have orders to have it on standby (PRN). We are not able to initiate the use of oxygen without a doctors order however, since it is considered a prescription RX.

Understanding Oxygen Needs During Transport

When it comes to transporting patients who require oxygen, it’s essential to understand the protocols and regulations surrounding oxygen administration. Managed Medical Transport, Inc. prioritizes patient safety and comfort, ensuring that all medical needs are met during transit. If your relative is already using supplemental oxygen or has a prescription for it, our trained staff is equipped to handle these requirements seamlessly. We understand that continuity of care is crucial, especially for patients with respiratory conditions.

Ensuring Safety and Compliance

Our team is committed to adhering to all safety regulations, which is why we cannot initiate oxygen therapy without a doctor’s order. This standard ensures that oxygen use is medically necessary and appropriately managed. If your loved one requires oxygen, we recommend consulting with their healthcare provider to obtain the necessary prescriptions and orders before scheduling transport. This preparation will help us provide the best possible service and meet your relative’s needs effectively during the journey.

Additional Considerations for Transporting Patients

Beyond oxygen needs, it’s important to communicate any other medical requirements your relative may have. This can include medications, monitoring equipment, or specific mobility aids. Informing our team about these needs in advance allows us to prepare adequately, ensuring a smooth and comfortable transport experience. Furthermore, we encourage family members to stay engaged and informed throughout the process, as patient-centric care is at the heart of what we do.

In conclusion, Managed Medical Transport, Inc. is here to support patients requiring oxygen and other medical assistance during transport. By working together with healthcare providers and families, we can ensure that every transport is safe, compliant, and tailored to the unique needs of each patient.

Is my relative’s condition too serious for you to accommodate?

A quick medical inquiry over the phone will determine if there is anything going on with the patient that is outside of the scope of our care. If the person initiating the call is not clear about all of the patients needs, we will contact the medical facility for them to be sure. Most patients who have been discharged from a hospital or cleared by their physician to be transported out of state, are stable enough to travel with MMT.

When considering medical transportation for your relative, it’s essential to provide as much information as possible about their current condition. This includes any recent diagnoses, medications they are taking, and any specific medical equipment they may require during transport. Our trained staff is well-versed in evaluating diverse medical conditions and will guide you through the process of determining whether our services are appropriate for your loved one.

In addition to assessing the patient’s physical needs, we also understand that emotional support plays a crucial role in the transportation process. Many patients may feel anxious about traveling, especially if they have experienced a recent medical event. Our compassionate team is dedicated to ensuring a comfortable experience, addressing both the medical and emotional aspects of travel. We can also accommodate family members who wish to accompany the patient, providing additional reassurance during the journey.

What to Expect During the Evaluation Process

During your initial call, our representatives will ask specific questions to assess your relative’s condition. This may include inquiries about their ability to sit up, any mobility issues, and whether they require oxygen or other medical devices. If the patient’s condition necessitates it, we will coordinate with their healthcare providers to ensure a seamless transition. Our goal is to create a safe environment tailored to the unique needs of each patient.

If you have any doubts or concerns about whether our services can accommodate your relative, we encourage you to reach out. Our team is here to help clarify any uncertainties and provide the necessary support to make informed decisions about medical transportation. Remember, your loved one’s safety and comfort are our top priorities.

Do you have medical trained personnel in the van during a ride?

Yes. MMT was the first dedicated non-emergency service to insist that our vehicles have medically trained personnel. We’ve had this requirement since our inception in 1997.

Our staff have backgrounds as CNA’s, EMT’s, Paramedics, and in various levels of nursing. Because we are not licensed as or functioning as an ambulance, we do not have the equipment on board like cardiac monitors, drug boxes, etc.., and are not licensed to practice in these non emergency vans. Medical personnel are used by us because of their expertise in addressing patients with a wide variety of conditions from dementia to fractured hips to Parkinson’s and strokes. We also use trained medical staff because they understand how to navigate the hospitals and nursing facilities that we frequent, and recognize when a patients condition may warrant emergency intervention while in our care. We understand that other services hire a “driver” to drive and a “medical person” to care for the patient because that is all that the non emergency industry requires. MMT does not staff any vehicle with anyone except medically trained personnel who can also take over the driving. It’s a higher bar that we set years ago and will not compromise on this.

We strive to keep our standards more strict than what the industry requires. EMT’s, Paramedics and patient care technicians can recognize if something isn’t right with the patient. They are trained to lift, turn and transfer them, accommodate feeding and changing them while in the back of a vehicle on a stretcher. Even though their presence is not a requirement as an industry standard, we recognize the importance of their knowledge and ability to make the ride for your relative as safe and comfortable as possible. In addition, our staff has extensive experience with patients who fall under the umbrella of Dementia and have cognitive and memory issues. This is a common diagnosis and knowing how to work with these patients is more important then ever when you are caring for them for hours at a time in a mobile setting, especially when you take them out of their familiar surroundings.

Can two patients ride together in the same van?

No, we can accommodate one non ambulatory patient at a time. There is room for one additional person to ride along however, as long as the rider is independent and able to take care of themselves.

Understanding Shared Transportation Needs

When it comes to non-emergency medical transportation, accommodating the needs of each patient is our top priority. While our policy limits the number of non-ambulatory patients to one per van for safety and comfort reasons, we understand that many patients may want to travel with a companion. This is why we allow one independent rider to accompany the patient, provided they can manage their own needs without assistance during the journey. This arrangement ensures that the primary patient’s requirements are met while also offering them the comfort of having someone they trust by their side.

Benefits of Traveling with a Companion

Having a companion during transportation can significantly enhance the patient experience. Companions can offer emotional support, help with navigation, and ensure that the patient feels more at ease during the ride. For many patients, especially those who are anxious about medical appointments or procedures, the presence of a familiar face can make all the difference. Additionally, companions can assist with the logistics of the appointment, such as checking in or providing assistance during the visit, making the overall process smoother for everyone involved.

Safety and Comfort First

At Managed Medical Transport, Inc., safety is paramount. Our vehicles are equipped to handle the unique needs of non-ambulatory patients, and we adhere strictly to regulations to ensure a secure environment. By limiting the number of non-ambulatory patients in each van, we can provide a more comfortable ride and ensure that each patient receives the attention they need. If you have any concerns regarding the transportation of multiple patients or specific needs, our customer service team is always available to discuss options and clarify any questions.

FAQ