How much advance notice do you need to make a transport happen?
We can usually make just about anything happen with 2 to 3 days notice. Sometimes, we are fully booked for more than a week though, our schedule and availability is... Read more
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What if my relative needs oxygen during the transport?
MMT is able to continue oxygen if the patient is already receiving it, or if they have orders to have it on standby (PRN). We are not able to initiate... Read more
Is my relative’s condition too serious for you to accommodate?
A quick medical inquiry over the phone will determine if there is anything going on with the patient that is outside of the scope of our care. If the person... Read more
Do you have medical trained personnel in the van during a ride?
Yes. MMT was the first dedicated non-emergency service to insist that our vehicles have medically trained personnel. We’ve had this requirement since our inception in 1997. Our staff have backgrounds... Read more
Can two patients ride together in the same van?
No, we can accommodate one non ambulatory patient at a time. There is room for one additional person to ride along however, as long as the rider is independent and... Read more
Can I travel with the patient?
Yes. We have room for one additional person to ride along with the patient if they wish. They will ride in a leather captains chair that reclines, right next to... Read more
How can I contact the office after hours?
The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and... Read more
I am only able to call after work, when your sales/dispatch lines are closed. What can I do?
The best way to receive a quote or a call back after hours is through our email system. The email requests are sent directly to the on-call supervisor who will... Read more
What time do you close?
MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours. Customers who contract with us and... Read more
The Medicare office says this is not medically necessary transportation and will not cover costs, however, my relative does not have anyone to care for him at the current location. Can you help?
Medicare will not cover long distance non-emergency medical transport. They view this type of move as a move of convenience. Even though it is imperative that your brother be close... Read more