What are 5 unusual requests that you’ve had from a family or patient?

5 unusual requests from our customers and our responses to each.

1. We would like my dad to have all of the Andy Griffith Show episodes to watch from 1968, season 8.
Our response: Any special snacks to go along with that? (Thank you Amazon.com)

2. There won’t be anyone else riding along with my mom, just Tiger. Oh, Tiger? That ‘s mama’s cat, but she rides in a carrier.
Our response: What kind of kitty treats does Tiger like?

3. Special diet? No, not really, but my sister loves Godiva chocolates. Hasn’t had them since she’s been in that nursing home.
Our response: Dark chocolate or milk chocolate? We’ll have them waiting on her.

4. My mom must have a glass of wine with her meals, even on the road. They accommodated her at the rehab center, what about you?
Our response: Open container laws in many states prohibit us from serving alcohol, even to a 97 year old patient with her meals. However, we
make frequent stops along the way and when we do, wine will be served.

5. You know, if my dad could hear music from the Big Band Era, the 21 hour transport would be so much easier for him.
Our response: We will make him his own CD and have it waiting on him. Any specific requests?

What are your geographical boundaries for transporting patients?

Our insurance will not cover our vans once they cross the U.S. Border, including anywhere in Canada or Mexico.

Although we provide patient transport everywhere else in the United States, we have a minimum of 500 miles. If your needs involve a transport just under that minimum, sometimes its a good idea just to get a quote from us anyway. Often, people find when doing their research,that paying our minimum, is still the best option.

There is one exception to our 500 mile minimum. We still operate our original local transport division in our corporate headquarters of Atlanta/Athens, Georgia where we first began in 1997. In that area only, we provide local wheelchair and stretcher transport to and from medical appointments, hospital discharges, etc. with no minimum mileage requirements.