Managed Medical Transport Turns 28 Years Old!

From our very first call 28 years ago to the ones coming in today, we are continually humbled as people place their most precious treasures, their family members, in our care. As the number of years in business stack up, it becomes easier to gain the confidence of prospective customers who understand that we must be doing something right to have managed the hurdles, pot holes, and economic roller coasters of our time. Increasing operating costs and the never ending stream of those entering (and then quickly exiting) this industry hoping to get rich quick, have been some of the obstacles confronting us. Yet, through it all, we continue to thrive.

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Can you fulfill my unusual request?

We’ll be delighted to talk to you about any specific requests that would make your loved one more comfortable during the ride. Here are some examples of requests we’ve had in the past and our response to each.

We would like my dad to have all of the Andy Griffith Show episodes to watch from 1968, season 8.
Our response: Any special snacks to go along with that? (Thank you Amazon.com)
Special diet? No, not really, but my sister loves Godiva chocolates. Hasn’t had them since she’s been in that nursing home.
Our response: Dark chocolate or milk chocolate? We’ll have them waiting on her.
My mom must have a glass of wine with her meals, even on the road. They accommodated her at the rehab center, what about you?
Our response: Open container laws in many states prohibit us from serving alcohol, even to a 97 year old patient with her meals. However, we make frequent stops along the way and when we do, wine will be served.
You know, if my dad could hear music from the Big Band Era, the 21 hour transport would be so much easier for him.
Our response: We will make him his own CD and have it waiting on him. Any specific requests?

Is my relative’s condition too serious for you to accommodate?

A quick medical inquiry over the phone will determine if there is anything going on with the patient that is outside of the scope of our care. If the person initiating the call is not clear about all of the patients needs, we will contact the medical facility for them to be sure. Most patients who have been discharged from a hospital or cleared by their physician to be transported out of state, are stable enough to travel with MMT.

When considering medical transportation for your relative, it’s essential to provide as much information as possible about their current condition. This includes any recent diagnoses, medications they are taking, and any specific medical equipment they may require during transport. Our trained staff is well-versed in evaluating diverse medical conditions and will guide you through the process of determining whether our services are appropriate for your loved one.

In addition to assessing the patient’s physical needs, we also understand that emotional support plays a crucial role in the transportation process. Many patients may feel anxious about traveling, especially if they have experienced a recent medical event. Our compassionate team is dedicated to ensuring a comfortable experience, addressing both the medical and emotional aspects of travel. We can also accommodate family members who wish to accompany the patient, providing additional reassurance during the journey.

What to Expect During the Evaluation Process

During your initial call, our representatives will ask specific questions to assess your relative’s condition. This may include inquiries about their ability to sit up, any mobility issues, and whether they require oxygen or other medical devices. If the patient’s condition necessitates it, we will coordinate with their healthcare providers to ensure a seamless transition. Our goal is to create a safe environment tailored to the unique needs of each patient.

If you have any doubts or concerns about whether our services can accommodate your relative, we encourage you to reach out. Our team is here to help clarify any uncertainties and provide the necessary support to make informed decisions about medical transportation. Remember, your loved one’s safety and comfort are our top priorities.

Can I pay in installments or will I receive a balance after the trip?

To book a transport and reserve a date, we require a 50% deposit that is fully refundable as long as we are given a 72 hour notice prior to the scheduled pickup time. The 50% balance is due on the business day before the transport. MMT does not bill out or finance transportation. We do, however, take most major credit cards, and allow you to split up the payments on as many as you choose.

Understanding Your Payment Options

When planning your medical transport with Managed Medical Transport, Inc., it’s essential to understand your payment options clearly. As mentioned, a 50% deposit is required to confirm your booking, which allows us to secure your date and time. This deposit is a commitment that ensures your transportation needs are prioritized. If you need to cancel or reschedule, the fully refundable nature of this deposit, provided you give us at least a 72-hour notice, offers peace of mind.

For the remaining balance, we encourage our clients to make arrangements that suit their financial situation. While we do not offer financing options, our policy allows you to split the payment across multiple credit cards, making it easier to manage costs. This flexibility can be particularly beneficial for families or individuals who may need to coordinate payments among several parties.

Additional Payment Considerations

It’s important to note that all payments must be completed by the business day before your scheduled transport. This ensures that we can process your payment and prepare for the journey without any delays. We accept most major credit cards, which provides you with a secure and convenient way to handle transactions. If you have any specific questions about the payment process or require assistance, our customer service team is available to help you navigate any concerns you may have.

At MMT America, we strive to provide not just transportation, but also a hassle-free experience from booking to arrival. Understanding your payment responsibilities can help you focus on what truly matters—getting the care you need when you need it.