5 unusual requests from our customers and our responses to each.
1. We would like my dad to have all of the Andy Griffith Show episodes to watch from 1968, season 8.
Our response: Any special snacks to go along with that? (Thank you Amazon.com)
2. There won’t be anyone else riding along with my mom, just Tiger. Oh, Tiger? That ‘s mama’s cat, but she rides in a carrier.
Our response: What kind of kitty treats does Tiger like?
3. Special diet? No, not really, but my sister loves Godiva chocolates. Hasn’t had them since she’s been in that nursing home.
Our response: Dark chocolate or milk chocolate? We’ll have them waiting on her.
4. My mom must have a glass of wine with her meals, even on the road. They accommodated her at the rehab center, what about you?
Our response: Open container laws in many states prohibit us from serving alcohol, even to a 97 year old patient with her meals. However, we
make frequent stops along the way and when we do, wine will be served.
5. You know, if my dad could hear music from the Big Band Era, the 21 hour transport would be so much easier for him.
Our response: We will make him his own CD and have it waiting on him. Any specific requests?
Yes. We change diapers, accommodate feeding tubes, continue oxygen, empty foley catheter bags, maintain eating schedules and help insure that the patient stays on their medication schedule. For patients with restrictive diets (pureed, soft, diabetic,etc..) we help insure that those restrictions are followed as well.
MMT specializes in long distance (and local within a specified area) non-emergency transportation. We will never arrange transportation for a patient whose needs, we feel, fall beyond our scope of care. Most patients who have been discharged from a hospital, or cleared by their physician to be transported are stable enough to travel with MMT.
Those who are too unstable, often fall into the air ambulance category requiring a flight nurse/Paramedic or a flight physician and need constant medical intervention.
In addition to most major credit cards, we also accept personal checks and cash. We do not bill for transportation. All payment is expected at the time of service.
From our very first call 22 years ago to the ones coming in today, I am continually humbled as people place their most precious treasures, their family members, in our care. As the number of years in business stack up, it becomes easier to gain the confidence of prospective customers who understand that we must be doing something right to have managed the hurdles, pot holes, and economic roller coasters of our time. Increasing operating costs and the never ending stream of those entering (and then quickly exiting) this industry hoping to get rich quick, have been some of the obstacles confronting us. Yet, through it all, we continue to thrive.
Continue reading “Managed Medical Transport Turns 22 Years Old!”