Managed Medical Transport Turns 28 Years Old!

From our very first call 28 years ago to the ones coming in today, we are continually humbled as people place their most precious treasures, their family members, in our care. As the number of years in business stack up, it becomes easier to gain the confidence of prospective customers who understand that we must be doing something right to have managed the hurdles, pot holes, and economic roller coasters of our time. Increasing operating costs and the never ending stream of those entering (and then quickly exiting) this industry hoping to get rich quick, have been some of the obstacles confronting us. Yet, through it all, we continue to thrive.

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Can you fulfill my unusual request?

We’ll be delighted to talk to you about any specific requests that would make your loved one more comfortable during the ride. Here are some examples of requests we’ve had in the past and our response to each.

We would like my dad to have all of the Andy Griffith Show episodes to watch from 1968, season 8.
Our response: Any special snacks to go along with that? (Thank you Amazon.com)
Special diet? No, not really, but my sister loves Godiva chocolates. Hasn’t had them since she’s been in that nursing home.
Our response: Dark chocolate or milk chocolate? We’ll have them waiting on her.
My mom must have a glass of wine with her meals, even on the road. They accommodated her at the rehab center, what about you?
Our response: Open container laws in many states prohibit us from serving alcohol, even to a 97 year old patient with her meals. However, we make frequent stops along the way and when we do, wine will be served.
You know, if my dad could hear music from the Big Band Era, the 21 hour transport would be so much easier for him.
Our response: We will make him his own CD and have it waiting on him. Any specific requests?

What time do you close?

MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours.

Customers who contract with us and patients who are being transported after hours are given the numbers for our after-hours dispatch.

Understanding Our 24/7 Operations

At Managed Medical Transport, Inc., we pride ourselves on providing reliable and efficient transportation services around the clock. Our commitment to 24/7 operations means that no matter the time, our team is always ready to assist you. Whether it’s a routine medical appointment or an urgent transfer, you can count on us to be there when you need us the most. Our dispatch team is well-trained and equipped to handle all types of transportation needs, ensuring timely and safe journeys for our patients.

How to Contact Us After Hours

If you have questions or need assistance outside of normal office hours, it’s important to know how to reach us. Customers who have contracted our services will receive a dedicated after-hours dispatch number, allowing for direct communication at any time. This ensures that you can access our services seamlessly, even during late-night emergencies or early morning requests. We strive to keep our lines of communication open, so please don’t hesitate to reach out whenever necessary.

Service Areas and Accessibility

Our extensive coverage area spans across multiple states, ensuring that we can meet the needs of a diverse client base. Whether you are located in urban centers or rural communities, Managed Medical Transport, Inc. is dedicated to providing you with access to essential medical services. Our fleet is equipped to handle a variety of transport requirements, including wheelchair accessibility and non-emergency medical transport. We are committed to ensuring that all patients receive the care and attention they deserve, regardless of their location or time of day.

What types of payment do you accept?

We accept most major credit cards including Visa, MasterCard, Discover, American Express, as well as personal checks, cash, bank wire and bank debit cards. We DO NOT charge you a fee to pay us by credit card, it’s an expense that we absorb. The quote that we provide you, is the actual, bottom line price as long as the cities or states don’t change from the original quote.

Flexible Payment Options

At Managed Medical Transport, Inc., we understand that flexibility in payment methods can greatly enhance your experience. In addition to the major credit cards and cash options we’ve mentioned, we also offer the ability to set up payment plans for our services. This can be particularly useful for clients who require ongoing transportation services. By discussing your specific needs with our customer service team, we can tailor a payment plan that suits your budget while ensuring uninterrupted access to our reliable transport services.

Insurance Acceptance

We are committed to making our services accessible, which includes working with various insurance providers. Many of our clients find that their insurance plans cover a portion of their medical transport costs. If you have insurance, we recommend that you contact us to verify if your plan is accepted and what documentation may be required. Our team is here to assist you through the process and answer any questions regarding insurance claims and reimbursements.

Transparent Pricing

Transparency is a cornerstone of our business model. When you receive a quote from us, it includes all potential charges, ensuring that you won’t encounter hidden fees. We believe that clear communication about pricing helps build trust and allows you to make informed decisions regarding your transport needs. If your situation changes, such as adjustments in pickup or drop-off locations, we will provide a revised quote upfront, keeping you fully informed every step of the way.

Additional Payment Considerations

For those who may have special circumstances, such as elderly clients or individuals with disabilities, we are open to discussing alternative payment methods that may better suit their needs. Our goal is to provide a seamless experience, so please don’t hesitate to reach out to our customer service team for assistance. We are here to help ensure that your payment process is as smooth and straightforward as possible.

nonemergency medical transport