Can you fulfill my unusual request?

We’ll be delighted to talk to you about any specific requests that would make your loved one more comfortable during the ride. Here are some examples of requests we’ve had in the past and our response to each.

We would like my dad to have all of the Andy Griffith Show episodes to watch from 1968, season 8.
Our response: Any special snacks to go along with that? (Thank you Amazon.com)
Special diet? No, not really, but my sister loves Godiva chocolates. Hasn’t had them since she’s been in that nursing home.
Our response: Dark chocolate or milk chocolate? We’ll have them waiting on her.
My mom must have a glass of wine with her meals, even on the road. They accommodated her at the rehab center, what about you?
Our response: Open container laws in many states prohibit us from serving alcohol, even to a 97 year old patient with her meals. However, we make frequent stops along the way and when we do, wine will be served.
You know, if my dad could hear music from the Big Band Era, the 21 hour transport would be so much easier for him.
Our response: We will make him his own CD and have it waiting on him. Any specific requests?

What is the difference between using an ambulance service and Managed Medical Transport for long distance medical transportation?

An ambulance is a mobile emergency room. They are well designed and equipped to be the liaison between the world and the hospital when you need specialized, acute care in a hurry. An ambulance isn’t designed for comfort but rather efficiency, critical care, and speed. The cost to operate them is outrageous. In addition, most ambulance services are not licensed to cross state lines since their focus is local or regional jurisdictions.

MMT presents patients with a comfortable, affordable option, without giving up the trained staff that knows how to correctly transfer a fractured hip, talk to a dementia patient, or handle a wide range of non urgent needs on the road. Spending hours with our patients on a journey across several states, our crews are exceptional at addressing details. Everything we do is designed around non-emergency patients. The design and comfort of the vehicles, the unlimited radius insurance that we carry to cross state lines and the extra comforts on board like satellite radio, DVD TV screens, sound proofing between the road and the patient compartment, power inverters, oxygen concentrators and numerous other enhancements.

What are your geographical boundaries for transporting patients?

We are insured to cross state lines with an unlimited travel radius throughout the United States and Canada.

We specialize in long distance, cross country trips with a minimum of 300 miles. If your needs are just under that minimum, sometimes it’s a good idea just to get a quote from us anyway. Often, people find that after doing all their research, paying our minimum is still the best option. Usually, the further you travel with us, the less it becomes per mile.

Why Choose Managed Medical Transport for Your Patient Transport Needs

When considering patient transport services, the choice of provider can significantly impact both the comfort and safety of the patient. Managed Medical Transport, Inc. stands out for its commitment to high-quality care and exceptional service, making it an ideal choice for those requiring long-distance medical transportation. Our experienced drivers are trained to handle a variety of medical needs, ensuring that patients receive the best possible care during their journey.

Flexible Transportation Options

We understand that every patient’s situation is unique, which is why we offer flexible transportation options tailored to individual needs. Whether it’s a non-emergency medical transport or a more critical situation, our team assesses each case to provide the most suitable vehicle and level of care. From ambulatory transport to stretcher services, we have the resources to accommodate a wide range of medical conditions, ensuring a safe and comfortable experience.

Understanding Our Service Area

While our service area encompasses a vast geographical range across the United States and Canada, we pride ourselves on our ability to reach even the most remote locations. Our logistics team is well-versed in navigating various terrains and traffic patterns, enabling us to efficiently plan routes that minimize travel time while maximizing patient comfort. Whether you’re in a bustling city or a quiet rural area, Managed Medical Transport is equipped to handle your transport needs.

Quotes and Pricing

For those uncertain about the cost of our services, we encourage reaching out for a personalized quote. Our pricing is competitive, and we strive to provide transparency in our costs, ensuring that clients are fully informed before making a decision. By choosing Managed Medical Transport, you are not just choosing a transportation service; you are opting for peace of mind and reliable care for your loved ones during their medical journey.

Is it possible to have at least one female crew member on board?

Yes. The more notice that you can give us, the more likely that we are able to fill this request for the specific date and time that you need.

Understanding Your Preferences

At Managed Medical Transport, we recognize that comfort and familiarity are paramount, especially for elderly passengers during long-distance transportation. Having a female crew member on board can provide a sense of security and ease for some individuals. We encourage families to communicate their preferences during the booking process. Our team is trained to acknowledge and respect such requests, ensuring a tailored experience that meets the needs of both the patient and their family.

Booking Process and Considerations

When you book a ride with us, we recommend specifying your request for a female crew member as early as possible. This allows us to efficiently arrange our staff schedules and fulfill your needs. While we strive to accommodate every request, please keep in mind that availability may vary based on demand and scheduling constraints. Our customer service representatives are always ready to assist you with any inquiries you may have about the booking process or our crew members.

Benefits of Female Crew Members

Having a female crew member can offer unique benefits for elderly passengers. Female staff may foster a more nurturing environment, which can be especially comforting for those who may be experiencing anxiety or discomfort during travel. Female crew members are trained not only in medical assistance but also in providing emotional support, making the journey smoother and more pleasant for your loved ones.

Commitment to Inclusivity

At Managed Medical Transport, we are committed to inclusivity and understanding the diverse needs of our clients. We believe that every journey should be as stress-free as possible, and having the right crew on board plays a vital role in achieving that. Whether your elderly mother prefers a female crew member for personal reasons or simply feels more at ease in their presence, we are here to make that happen. Your loved one’s comfort and safety are our top priorities.

How can I contact the office after hours?

The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and transport end. Those are the individuals that we want you to reach when you call us. They will be able to give you the most accurate information based on in-depth experience. When you call us for information, especially when time is of the essence, the last thing that you need is uncertainty from a call center agent who may require you to wait for a callback. Our highly knowledgeable staff can answer your questions during regular office hours.

After hours, we put them on call and they are still available via our website email system for questions that cannot wait until the next business day.

For urgent inquiries after hours, we encourage you to utilize our website’s email system. Our team monitors these messages closely and strives to respond promptly, ensuring that your questions or concerns are addressed as quickly as possible. Whether you have a pressing transportation need or require clarification on services, sending us an email allows you to provide detailed information, which can help us assist you more effectively.

Emergency Contact Procedures

In cases of emergencies where immediate assistance is required, please do not hesitate to reach out to local emergency services. While we aim to provide support after hours, certain situations may necessitate immediate intervention beyond our transport services. Our commitment to patient safety and care remains our top priority, and we want you to have access to the appropriate resources when you need them most.

Additionally, we recommend familiarizing yourself with our services and policies during regular office hours. This preparation can facilitate smoother communication in urgent situations and help you understand the full scope of our services. Our staff is always available to answer any questions you might have, ensuring you feel confident and well-informed regarding your transportation options with MMT America.

What time do you close?

MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours.

Customers who contract with us and patients who are being transported after hours are given the numbers for our after-hours dispatch.

Understanding Our 24/7 Operations

At Managed Medical Transport, Inc., we pride ourselves on providing reliable and efficient transportation services around the clock. Our commitment to 24/7 operations means that no matter the time, our team is always ready to assist you. Whether it’s a routine medical appointment or an urgent transfer, you can count on us to be there when you need us the most. Our dispatch team is well-trained and equipped to handle all types of transportation needs, ensuring timely and safe journeys for our patients.

How to Contact Us After Hours

If you have questions or need assistance outside of normal office hours, it’s important to know how to reach us. Customers who have contracted our services will receive a dedicated after-hours dispatch number, allowing for direct communication at any time. This ensures that you can access our services seamlessly, even during late-night emergencies or early morning requests. We strive to keep our lines of communication open, so please don’t hesitate to reach out whenever necessary.

Service Areas and Accessibility

Our extensive coverage area spans across multiple states, ensuring that we can meet the needs of a diverse client base. Whether you are located in urban centers or rural communities, Managed Medical Transport, Inc. is dedicated to providing you with access to essential medical services. Our fleet is equipped to handle a variety of transport requirements, including wheelchair accessibility and non-emergency medical transport. We are committed to ensuring that all patients receive the care and attention they deserve, regardless of their location or time of day.

stretcher transport