Managed Medical Transport Turns 28 Years Old!

From our very first call 28 years ago to the ones coming in today, we are continually humbled as people place their most precious treasures, their family members, in our care. As the number of years in business stack up, it becomes easier to gain the confidence of prospective customers who understand that we must be doing something right to have managed the hurdles, pot holes, and economic roller coasters of our time. Increasing operating costs and the never ending stream of those entering (and then quickly exiting) this industry hoping to get rich quick, have been some of the obstacles confronting us. Yet, through it all, we continue to thrive.

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Celebrating our 28th year-and always remembering the back story

The year was 1997. Princess Diana died in a car crash, Mother Teresa died in Calcutta, Microsoft became the world’s most valuable company at $261 billion dollars, and Managed Medical Transport (MMT) transported its first patient from Erlanger Medical Center in Chattanooga, TN to a residence about 9 miles away. The patient paid $55 for that ride, forfeiting the alternative $850 ambulance transport that was offered to him first by hospital social workers. We were two paramedics on a non-emergency van with our business lines forwarded to the bulky cell phone in my purse, the newest technology of the day. Our biggest expense was vehicle insurance, and full time day care for two children, both under 4 years old.

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What is the difference between using an ambulance service and Managed Medical Transport for long distance medical transportation?

An ambulance is a mobile emergency room. They are well designed and equipped to be the liaison between the world and the hospital when you need specialized, acute care in a hurry. An ambulance isn’t designed for comfort but rather efficiency, critical care, and speed. The cost to operate them is outrageous. In addition, most ambulance services are not licensed to cross state lines since their focus is local or regional jurisdictions.

MMT presents patients with a comfortable, affordable option, without giving up the trained staff that knows how to correctly transfer a fractured hip, talk to a dementia patient, or handle a wide range of non urgent needs on the road. Spending hours with our patients on a journey across several states, our crews are exceptional at addressing details. Everything we do is designed around non-emergency patients. The design and comfort of the vehicles, the unlimited radius insurance that we carry to cross state lines and the extra comforts on board like satellite radio, DVD TV screens, sound proofing between the road and the patient compartment, power inverters, oxygen concentrators and numerous other enhancements.

What are your geographical boundaries for transporting patients?

We are insured to cross state lines with an unlimited travel radius throughout the United States and Canada.

We specialize in long distance, cross country trips with a minimum of 300 miles. If your needs are just under that minimum, sometimes it’s a good idea just to get a quote from us anyway. Often, people find that after doing all their research, paying our minimum is still the best option. Usually, the further you travel with us, the less it becomes per mile.

Why Choose Managed Medical Transport for Your Patient Transport Needs

When considering patient transport services, the choice of provider can significantly impact both the comfort and safety of the patient. Managed Medical Transport, Inc. stands out for its commitment to high-quality care and exceptional service, making it an ideal choice for those requiring long-distance medical transportation. Our experienced drivers are trained to handle a variety of medical needs, ensuring that patients receive the best possible care during their journey.

Flexible Transportation Options

We understand that every patient’s situation is unique, which is why we offer flexible transportation options tailored to individual needs. Whether it’s a non-emergency medical transport or a more critical situation, our team assesses each case to provide the most suitable vehicle and level of care. From ambulatory transport to stretcher services, we have the resources to accommodate a wide range of medical conditions, ensuring a safe and comfortable experience.

Understanding Our Service Area

While our service area encompasses a vast geographical range across the United States and Canada, we pride ourselves on our ability to reach even the most remote locations. Our logistics team is well-versed in navigating various terrains and traffic patterns, enabling us to efficiently plan routes that minimize travel time while maximizing patient comfort. Whether you’re in a bustling city or a quiet rural area, Managed Medical Transport is equipped to handle your transport needs.

Quotes and Pricing

For those uncertain about the cost of our services, we encourage reaching out for a personalized quote. Our pricing is competitive, and we strive to provide transparency in our costs, ensuring that clients are fully informed before making a decision. By choosing Managed Medical Transport, you are not just choosing a transportation service; you are opting for peace of mind and reliable care for your loved ones during their medical journey.

Is it possible to have at least one female crew member on board?

Yes. The more notice that you can give us, the more likely that we are able to fill this request for the specific date and time that you need.

Understanding Your Preferences

At Managed Medical Transport, we recognize that comfort and familiarity are paramount, especially for elderly passengers during long-distance transportation. Having a female crew member on board can provide a sense of security and ease for some individuals. We encourage families to communicate their preferences during the booking process. Our team is trained to acknowledge and respect such requests, ensuring a tailored experience that meets the needs of both the patient and their family.

Booking Process and Considerations

When you book a ride with us, we recommend specifying your request for a female crew member as early as possible. This allows us to efficiently arrange our staff schedules and fulfill your needs. While we strive to accommodate every request, please keep in mind that availability may vary based on demand and scheduling constraints. Our customer service representatives are always ready to assist you with any inquiries you may have about the booking process or our crew members.

Benefits of Female Crew Members

Having a female crew member can offer unique benefits for elderly passengers. Female staff may foster a more nurturing environment, which can be especially comforting for those who may be experiencing anxiety or discomfort during travel. Female crew members are trained not only in medical assistance but also in providing emotional support, making the journey smoother and more pleasant for your loved ones.

Commitment to Inclusivity

At Managed Medical Transport, we are committed to inclusivity and understanding the diverse needs of our clients. We believe that every journey should be as stress-free as possible, and having the right crew on board plays a vital role in achieving that. Whether your elderly mother prefers a female crew member for personal reasons or simply feels more at ease in their presence, we are here to make that happen. Your loved one’s comfort and safety are our top priorities.

What if my relative needs oxygen during the transport?

MMT is able to continue oxygen if the patient is already receiving it, or if they have orders to have it on standby (PRN). We are not able to initiate the use of oxygen without a doctors order however, since it is considered a prescription RX.

Understanding Oxygen Needs During Transport

When it comes to transporting patients who require oxygen, it’s essential to understand the protocols and regulations surrounding oxygen administration. Managed Medical Transport, Inc. prioritizes patient safety and comfort, ensuring that all medical needs are met during transit. If your relative is already using supplemental oxygen or has a prescription for it, our trained staff is equipped to handle these requirements seamlessly. We understand that continuity of care is crucial, especially for patients with respiratory conditions.

Ensuring Safety and Compliance

Our team is committed to adhering to all safety regulations, which is why we cannot initiate oxygen therapy without a doctor’s order. This standard ensures that oxygen use is medically necessary and appropriately managed. If your loved one requires oxygen, we recommend consulting with their healthcare provider to obtain the necessary prescriptions and orders before scheduling transport. This preparation will help us provide the best possible service and meet your relative’s needs effectively during the journey.

Additional Considerations for Transporting Patients

Beyond oxygen needs, it’s important to communicate any other medical requirements your relative may have. This can include medications, monitoring equipment, or specific mobility aids. Informing our team about these needs in advance allows us to prepare adequately, ensuring a smooth and comfortable transport experience. Furthermore, we encourage family members to stay engaged and informed throughout the process, as patient-centric care is at the heart of what we do.

In conclusion, Managed Medical Transport, Inc. is here to support patients requiring oxygen and other medical assistance during transport. By working together with healthcare providers and families, we can ensure that every transport is safe, compliant, and tailored to the unique needs of each patient.

Can two patients ride together in the same van?

No, we can accommodate one non ambulatory patient at a time. There is room for one additional person to ride along however, as long as the rider is independent and able to take care of themselves.

Understanding Shared Transportation Needs

When it comes to non-emergency medical transportation, accommodating the needs of each patient is our top priority. While our policy limits the number of non-ambulatory patients to one per van for safety and comfort reasons, we understand that many patients may want to travel with a companion. This is why we allow one independent rider to accompany the patient, provided they can manage their own needs without assistance during the journey. This arrangement ensures that the primary patient’s requirements are met while also offering them the comfort of having someone they trust by their side.

Benefits of Traveling with a Companion

Having a companion during transportation can significantly enhance the patient experience. Companions can offer emotional support, help with navigation, and ensure that the patient feels more at ease during the ride. For many patients, especially those who are anxious about medical appointments or procedures, the presence of a familiar face can make all the difference. Additionally, companions can assist with the logistics of the appointment, such as checking in or providing assistance during the visit, making the overall process smoother for everyone involved.

Safety and Comfort First

At Managed Medical Transport, Inc., safety is paramount. Our vehicles are equipped to handle the unique needs of non-ambulatory patients, and we adhere strictly to regulations to ensure a secure environment. By limiting the number of non-ambulatory patients in each van, we can provide a more comfortable ride and ensure that each patient receives the attention they need. If you have any concerns regarding the transportation of multiple patients or specific needs, our customer service team is always available to discuss options and clarify any questions.

Can I travel with the patient?

Yes. We have room for one additional person to ride along with the patient if they wish. They will ride in a leather captains chair that reclines, right next to the patient. There is never any extra charge for this. The only exceptions are if the rider is also a patient that needs care, or if the transport exceeds the duration that requires we add an additional driver. That would take up the extra seat leaving no extra room for a passenger.

Benefits of Traveling with a Patient

Traveling with a patient can provide significant emotional support during what may be a stressful experience. Having a trusted companion by their side can help alleviate anxiety and make the journey more comfortable for the patient. Additionally, the accompanying person can assist with communication, ensuring that any specific needs or concerns are conveyed to our staff. This collaborative effort not only enhances the patient’s experience but also helps to create a more relaxed atmosphere during the transport.

Safety Measures for Passengers

At Managed Medical Transport, Inc., we prioritize the safety of both patients and accompanying passengers. Our vehicles are equipped with safety features to ensure a secure ride. The leather captain’s chair is designed for comfort but also includes safety restraints to keep passengers secure during transit. We encourage all passengers to wear seat belts at all times, as safety is our utmost priority. Furthermore, our drivers are trained to handle various situations, providing peace of mind to both patients and their companions.

Planning Your Trip

When planning a trip with a patient, it’s important to communicate any special needs or accommodations in advance. This allows us to prepare accordingly and ensure a smooth journey. Consider discussing the patient’s preferences, such as preferred stops or the need for any medical equipment during the ride. Our team is dedicated to providing a tailored experience, and we welcome any questions or special requests you may have to enhance your travel experience with us.

How can I contact the office after hours?

The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and transport end. Those are the individuals that we want you to reach when you call us. They will be able to give you the most accurate information based on in-depth experience. When you call us for information, especially when time is of the essence, the last thing that you need is uncertainty from a call center agent who may require you to wait for a callback. Our highly knowledgeable staff can answer your questions during regular office hours.

After hours, we put them on call and they are still available via our website email system for questions that cannot wait until the next business day.

For urgent inquiries after hours, we encourage you to utilize our website’s email system. Our team monitors these messages closely and strives to respond promptly, ensuring that your questions or concerns are addressed as quickly as possible. Whether you have a pressing transportation need or require clarification on services, sending us an email allows you to provide detailed information, which can help us assist you more effectively.

Emergency Contact Procedures

In cases of emergencies where immediate assistance is required, please do not hesitate to reach out to local emergency services. While we aim to provide support after hours, certain situations may necessitate immediate intervention beyond our transport services. Our commitment to patient safety and care remains our top priority, and we want you to have access to the appropriate resources when you need them most.

Additionally, we recommend familiarizing yourself with our services and policies during regular office hours. This preparation can facilitate smoother communication in urgent situations and help you understand the full scope of our services. Our staff is always available to answer any questions you might have, ensuring you feel confident and well-informed regarding your transportation options with MMT America.

I am only able to call after work, when your sales/dispatch lines are closed. What can I do?

The best way to receive a quote or a call back after hours is through our email system. The email requests are sent directly to the on-call supervisor who will respond by email or phone, whichever you prefer.

Alternative Communication Options

If you find yourself needing urgent assistance but can only reach out after regular business hours, consider utilizing our online contact form on our website. This form allows you to provide detailed information about your needs and preferences. Our team will prioritize your inquiry and respond promptly once they return to the office. Additionally, you can send a direct message through our social media channels, where our representatives are often available to assist you with general questions or to guide you on the next steps.

Frequently Asked Questions

While waiting for a response, you might also explore our FAQ section, which covers a variety of topics related to medical transport services. Here, you can find information on the types of services we offer, scheduling procedures, and other common concerns. Understanding our services better can help you prepare for your conversation with our team once you are able to connect.

Preparing Your Information

To ensure a smooth conversation when you do reach out, consider preparing some key information in advance. Make a list of any specific questions you have regarding your loved one’s transport needs, including their medical requirements, preferred transport dates, and any special accommodations they may need during their journey. Having this information ready will help our team provide you with the most accurate quote and appropriate solutions tailored to your situation.

Stay Informed About Our Services

For ongoing updates about our services, promotions, or changes to our hours, sign up for our newsletter. This way, you can receive timely information directly to your inbox, allowing you to stay informed even if you can’t connect with us immediately. This proactive approach ensures that you won’t miss any important announcements that could benefit your loved one’s transport needs.