How can I contact the office after hours?
The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and transport end. Those are the individuals that we want you to reach when you call us. They will be able to give you the most accurate information based on in-depth experience. When you call us for information, especially when time is of the essence, the last thing that you need is uncertainty from a call center agent who may require you to wait for a callback. Our highly knowledgeable staff can answer your questions during regular office hours.
After hours, we put them on call and they are still available via our website email system for questions that cannot wait until the next business day.
For urgent inquiries after hours, we encourage you to utilize our website’s email system. Our team monitors these messages closely and strives to respond promptly, ensuring that your questions or concerns are addressed as quickly as possible. Whether you have a pressing transportation need or require clarification on services, sending us an email allows you to provide detailed information, which can help us assist you more effectively.
Emergency Contact Procedures
In cases of emergencies where immediate assistance is required, please do not hesitate to reach out to local emergency services. While we aim to provide support after hours, certain situations may necessitate immediate intervention beyond our transport services. Our commitment to patient safety and care remains our top priority, and we want you to have access to the appropriate resources when you need them most.
Additionally, we recommend familiarizing yourself with our services and policies during regular office hours. This preparation can facilitate smoother communication in urgent situations and help you understand the full scope of our services. Our staff is always available to answer any questions you might have, ensuring you feel confident and well-informed regarding your transportation options with MMT America.