Yes. One of the beauties of our service is the fact that our personnel have medical backgrounds so they know how to work with patients who are at all levels of the care spectrum. When booking the transport, you’ll let us know a lot of information pertaining to both of their needs and habits and we will insure that they both arrive safely at their destination.
FAQ
I would like to travel with my husband, who is bedridden. Is this allowed? Is there an extra charge?
It absolutely is allowed! We have room for one additional person to ride along with the patient if they wish. They will ride in a leather captains chair that reclines, right next to the patient. There is never any extra charge for this.
Why isn’t there anyone answering your phones, and my questions, after hours?
When you call us for information, the last thing that you want to hear from us is uncertainty. The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and transport end. Those are the individuals that we want you to reach when you call us. Since we couldn’t possibly keep them in the office around the clock, we put them here during regular office hours. They are a wealth of information so don’t hesitate to call them with your questions. After hours, we put them on call and are still available via our website email system for questions that cannot wait until the next business day.
I really need to find out more information about moving my mom closer to me, but I can only talk after work, which is after your sales/dispatch lines close. What should I do?
The best way to receive a quote or a call back after hours is through our email system. The email requests are sent directly to the “on call” supervisor who will respond by email or phone, whichever you prefer.
What time do you close?
MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours. After hours, our customers who contract with us and families of patients who are being transported after hours are given the numbers for our after hours dispatch.
The Medicare office said that they only cover medically necessary transportation and this doesn’t qualify. But, my brother must be moved otherwise there is no one to care for him.
Medicare will not cover long distance non-emergency medical transport. They view this type of move as a move of convenience. Even though it is imperative that your brother be close to you…the only family who can care for him, Medicare sees that you are bypassing hundreds of “appropriate facilities” along the way and considers your move as a “move of convenience”, not an emergency. In addition to that, if a patient can safely travel by any other means than an emergency ambulance, Medicare does not view the transport as a medically necessary emergency transfer. Hiring an ambulance to make the transfer will not result in Medicare considering the transport unless something is being performed in the back of that ambulance that could not be performed in a lesser equipped vehicle. If a patient is transported in an emergency ambulance for a justifiable reason, the ambulance must tranport to the closest appropriate medical facility for Medicare to consider reimbursement.
What other forms of payment do you accept? Will you bill me for the balance?
In addition to most major credit cards, we also accept personal checks and cash. We do not bill for transportation. All payment is expected at the time of service.
Is there a way that my 4 siblings and I can split the cost of this transport for my dad?
Absolutely. We can split payments between family members, and then send a paid invoice to each of you for your records. In addition, we can accept partial payment by credit card and the balance by personal check.
Which credit cards do you accept?
We accept Visa, MasterCard, Discover, American Express, and bank debit cards.
What information do I need to give you in order to receive a quoted price for transportation?
All that we need is the City and State (or zip codes)of the two locations. We also need a contact name and a phone number as well as an email address. If you request a quote through our website, you may specify that you prefer that we respond via email or phone. It helps to have a picture of what is going on with the patient too, although it won’t affect the quoted price whatsoever.