Can I travel with the patient?

Yes. We have room for one additional person to ride along with the patient if they wish. They will ride in a leather captains chair that reclines, right next to the patient. There is never any extra charge for this. The only exceptions are if the rider is also a patient that needs care, or if the transport exceeds the duration that requires we add an additional driver. That would take up the extra seat leaving no extra room for a passenger.

Benefits of Traveling with a Patient

Traveling with a patient can provide significant emotional support during what may be a stressful experience. Having a trusted companion by their side can help alleviate anxiety and make the journey more comfortable for the patient. Additionally, the accompanying person can assist with communication, ensuring that any specific needs or concerns are conveyed to our staff. This collaborative effort not only enhances the patient’s experience but also helps to create a more relaxed atmosphere during the transport.

Safety Measures for Passengers

At Managed Medical Transport, Inc., we prioritize the safety of both patients and accompanying passengers. Our vehicles are equipped with safety features to ensure a secure ride. The leather captain’s chair is designed for comfort but also includes safety restraints to keep passengers secure during transit. We encourage all passengers to wear seat belts at all times, as safety is our utmost priority. Furthermore, our drivers are trained to handle various situations, providing peace of mind to both patients and their companions.

Planning Your Trip

When planning a trip with a patient, it’s important to communicate any special needs or accommodations in advance. This allows us to prepare accordingly and ensure a smooth journey. Consider discussing the patient’s preferences, such as preferred stops or the need for any medical equipment during the ride. Our team is dedicated to providing a tailored experience, and we welcome any questions or special requests you may have to enhance your travel experience with us.

How can I contact the office after hours?

The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and transport end. Those are the individuals that we want you to reach when you call us. They will be able to give you the most accurate information based on in-depth experience. When you call us for information, especially when time is of the essence, the last thing that you need is uncertainty from a call center agent who may require you to wait for a callback. Our highly knowledgeable staff can answer your questions during regular office hours.

After hours, we put them on call and they are still available via our website email system for questions that cannot wait until the next business day.

For urgent inquiries after hours, we encourage you to utilize our website’s email system. Our team monitors these messages closely and strives to respond promptly, ensuring that your questions or concerns are addressed as quickly as possible. Whether you have a pressing transportation need or require clarification on services, sending us an email allows you to provide detailed information, which can help us assist you more effectively.

Emergency Contact Procedures

In cases of emergencies where immediate assistance is required, please do not hesitate to reach out to local emergency services. While we aim to provide support after hours, certain situations may necessitate immediate intervention beyond our transport services. Our commitment to patient safety and care remains our top priority, and we want you to have access to the appropriate resources when you need them most.

Additionally, we recommend familiarizing yourself with our services and policies during regular office hours. This preparation can facilitate smoother communication in urgent situations and help you understand the full scope of our services. Our staff is always available to answer any questions you might have, ensuring you feel confident and well-informed regarding your transportation options with MMT America.

I am only able to call after work, when your sales/dispatch lines are closed. What can I do?

The best way to receive a quote or a call back after hours is through our email system. The email requests are sent directly to the on-call supervisor who will respond by email or phone, whichever you prefer.

Alternative Communication Options

If you find yourself needing urgent assistance but can only reach out after regular business hours, consider utilizing our online contact form on our website. This form allows you to provide detailed information about your needs and preferences. Our team will prioritize your inquiry and respond promptly once they return to the office. Additionally, you can send a direct message through our social media channels, where our representatives are often available to assist you with general questions or to guide you on the next steps.

Frequently Asked Questions

While waiting for a response, you might also explore our FAQ section, which covers a variety of topics related to medical transport services. Here, you can find information on the types of services we offer, scheduling procedures, and other common concerns. Understanding our services better can help you prepare for your conversation with our team once you are able to connect.

Preparing Your Information

To ensure a smooth conversation when you do reach out, consider preparing some key information in advance. Make a list of any specific questions you have regarding your loved one’s transport needs, including their medical requirements, preferred transport dates, and any special accommodations they may need during their journey. Having this information ready will help our team provide you with the most accurate quote and appropriate solutions tailored to your situation.

Stay Informed About Our Services

For ongoing updates about our services, promotions, or changes to our hours, sign up for our newsletter. This way, you can receive timely information directly to your inbox, allowing you to stay informed even if you can’t connect with us immediately. This proactive approach ensures that you won’t miss any important announcements that could benefit your loved one’s transport needs.

What time do you close?

MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours.

Customers who contract with us and patients who are being transported after hours are given the numbers for our after-hours dispatch.

Understanding Our 24/7 Operations

At Managed Medical Transport, Inc., we pride ourselves on providing reliable and efficient transportation services around the clock. Our commitment to 24/7 operations means that no matter the time, our team is always ready to assist you. Whether it’s a routine medical appointment or an urgent transfer, you can count on us to be there when you need us the most. Our dispatch team is well-trained and equipped to handle all types of transportation needs, ensuring timely and safe journeys for our patients.

How to Contact Us After Hours

If you have questions or need assistance outside of normal office hours, it’s important to know how to reach us. Customers who have contracted our services will receive a dedicated after-hours dispatch number, allowing for direct communication at any time. This ensures that you can access our services seamlessly, even during late-night emergencies or early morning requests. We strive to keep our lines of communication open, so please don’t hesitate to reach out whenever necessary.

Service Areas and Accessibility

Our extensive coverage area spans across multiple states, ensuring that we can meet the needs of a diverse client base. Whether you are located in urban centers or rural communities, Managed Medical Transport, Inc. is dedicated to providing you with access to essential medical services. Our fleet is equipped to handle a variety of transport requirements, including wheelchair accessibility and non-emergency medical transport. We are committed to ensuring that all patients receive the care and attention they deserve, regardless of their location or time of day.

The Medicare office says this is not medically necessary transportation and will not cover costs, however, my relative does not have anyone to care for him at the current location. Can you help?

Medicare will not cover long distance non-emergency medical transport. They view this type of move as a move of convenience. Even though it is imperative that your brother be close to you…the only family who can care for him, Medicare sees that you are bypassing hundreds of “appropriate facilities” along the way and considers your move as a “move of convenience”, not an emergency. In addition to that, if a patient can safely travel by any other means than an emergency ambulance, Medicare does not view the transport as a medically necessary emergency transfer. Hiring an ambulance to make the transfer will not result in Medicare considering the transport unless something is being performed in the back of that ambulance that could not be performed in a lesser equipped vehicle. If a patient is transported in an emergency ambulance for a justifiable reason, the ambulance must transport to the closest appropriate medical facility for Medicare to consider reimbursement.

Can I pay in installments or will I receive a balance after the trip?

To book a transport and reserve a date, we require a 50% deposit that is fully refundable as long as we are given a 72 hour notice prior to the scheduled pickup time. The 50% balance is due on the business day before the transport. MMT does not bill out or finance transportation. We do, however, take most major credit cards, and allow you to split up the payments on as many as you choose.

Understanding Your Payment Options

When planning your medical transport with Managed Medical Transport, Inc., it’s essential to understand your payment options clearly. As mentioned, a 50% deposit is required to confirm your booking, which allows us to secure your date and time. This deposit is a commitment that ensures your transportation needs are prioritized. If you need to cancel or reschedule, the fully refundable nature of this deposit, provided you give us at least a 72-hour notice, offers peace of mind.

For the remaining balance, we encourage our clients to make arrangements that suit their financial situation. While we do not offer financing options, our policy allows you to split the payment across multiple credit cards, making it easier to manage costs. This flexibility can be particularly beneficial for families or individuals who may need to coordinate payments among several parties.

Additional Payment Considerations

It’s important to note that all payments must be completed by the business day before your scheduled transport. This ensures that we can process your payment and prepare for the journey without any delays. We accept most major credit cards, which provides you with a secure and convenient way to handle transactions. If you have any specific questions about the payment process or require assistance, our customer service team is available to help you navigate any concerns you may have.

At MMT America, we strive to provide not just transportation, but also a hassle-free experience from booking to arrival. Understanding your payment responsibilities can help you focus on what truly matters—getting the care you need when you need it.

Is it possible to split the cost of transportation?

Absolutely. We can split payments between family members and then send a paid invoice to each of you for your records. In addition, we can accept partial payment by credit card and the balance by bank wire or even check, but the check must be received in enough time prior to the transport to clear the bank.

Understanding Payment Flexibility

At Managed Medical Transport, Inc., we understand that managing transportation costs can be a challenge, especially for families who are sharing the responsibility. Our flexible payment options are designed to accommodate your needs, allowing you and your siblings to coordinate payments in a way that works best for everyone involved. Whether you prefer to split the cost evenly or designate specific amounts for each family member, we are here to facilitate that process smoothly.

Steps to Split Transportation Costs

To split the cost of transportation effectively, communication among family members is key. Start by discussing the total cost of the transport service and how you all wish to contribute. Once you have agreed on each person’s share, you can easily inform us of your payment preferences. Our team can provide you with a detailed breakdown of costs, ensuring that everyone is on the same page. After the transport is completed, each sibling will receive a paid invoice for their records, making it easy to keep track of payments made.

Additional Payment Methods

In addition to splitting payments, we offer various payment methods that cater to your convenience. Alongside credit card payments, you can opt for bank wire transfers or checks. If you choose to pay by check, please ensure that it is sent well in advance of the transport date. This allows sufficient time for the check to clear, preventing any last-minute issues. Our goal is to make this process as hassle-free as possible for you and your family, ensuring that your loved one receives the transportation they need without any unnecessary stress.

What types of payment do you accept?

We accept most major credit cards including Visa, MasterCard, Discover, American Express, as well as personal checks, cash, bank wire and bank debit cards. We DO NOT charge you a fee to pay us by credit card, it’s an expense that we absorb. The quote that we provide you, is the actual, bottom line price as long as the cities or states don’t change from the original quote.

Flexible Payment Options

At Managed Medical Transport, Inc., we understand that flexibility in payment methods can greatly enhance your experience. In addition to the major credit cards and cash options we’ve mentioned, we also offer the ability to set up payment plans for our services. This can be particularly useful for clients who require ongoing transportation services. By discussing your specific needs with our customer service team, we can tailor a payment plan that suits your budget while ensuring uninterrupted access to our reliable transport services.

Insurance Acceptance

We are committed to making our services accessible, which includes working with various insurance providers. Many of our clients find that their insurance plans cover a portion of their medical transport costs. If you have insurance, we recommend that you contact us to verify if your plan is accepted and what documentation may be required. Our team is here to assist you through the process and answer any questions regarding insurance claims and reimbursements.

Transparent Pricing

Transparency is a cornerstone of our business model. When you receive a quote from us, it includes all potential charges, ensuring that you won’t encounter hidden fees. We believe that clear communication about pricing helps build trust and allows you to make informed decisions regarding your transport needs. If your situation changes, such as adjustments in pickup or drop-off locations, we will provide a revised quote upfront, keeping you fully informed every step of the way.

Additional Payment Considerations

For those who may have special circumstances, such as elderly clients or individuals with disabilities, we are open to discussing alternative payment methods that may better suit their needs. Our goal is to provide a seamless experience, so please don’t hesitate to reach out to our customer service team for assistance. We are here to help ensure that your payment process is as smooth and straightforward as possible.

What information do I need to provide in order to receive a quote?

All that we need is the city and state (or zip codes) of the two locations. We also need a contact name, phone number, and email address. If you request a quote through our website, you may specify that you prefer that we respond via email or phone. Additional information about the patient is extremely helpful, although it will not affect the quoted price whatsoever.

In addition to the basic information required for a quote, providing details about the patient’s specific needs can enhance our service and ensure a smoother transportation experience. For example, if the patient requires wheelchair assistance, oxygen support, or any other medical equipment during transport, please let us know. This information helps us prepare the right vehicle and staff to accommodate these needs properly.

Understanding Pricing Factors

While the basic location and contact details are sufficient for an initial quote, it’s important to understand that several factors can influence the final pricing. These include the distance between the pickup and drop-off locations, the type of transport required (such as non-emergency medical transport versus urgent transport), and any special accommodations that may be necessary for the patient’s comfort and safety. By providing as much detail as possible, you can help us offer a more accurate estimate tailored to your specific situation.

Follow-Up and Confirmation

Once you submit your request for a quote, our team will review the information provided and reach out to you promptly. If additional details are needed, we may contact you directly to clarify any specifics. This ensures that we fully understand your needs and can provide you with the most precise quote. We aim to make the process as transparent and efficient as possible, allowing you to focus on what truly matters—getting the patient the care they need.

Remember, Managed Medical Transport, Inc. is committed to offering reliable and compassionate transport services, and we appreciate your trust in us. Your detailed input helps us deliver the best possible care during every transport.

How do you calculate the cost of a transport?

Transports across state lines and across the country are calculated per transport based on the specific city and state on each end. We do not charge a base rate plus mileage. Usually, the further you travel, the less the cost becomes per mile. When figuring a quote for you, many factors are used to determine your price including current fuel rates, tolls, and other direct costs within a specific region.

Understanding Transport Cost Factors

When calculating the cost of your transport, it is essential to understand the various factors that influence pricing beyond just distance. Each transport request is unique, and we take into account several elements to provide the most accurate quote possible. In addition to fuel costs and mileage, we consider the type of vehicle needed for your transport. Specialized transports, such as those requiring stretchers or wheelchair accessibility, may incur additional charges due to the need for specialized equipment and trained personnel.

Additional Fees and Considerations

Other potential fees may include waiting time charges, which apply if the transport requires more time than anticipated, or fees associated with specific medical needs that might necessitate additional staff or equipment. Furthermore, transport during peak hours or in high-traffic areas can also affect the overall cost. Our team works diligently to ensure that all variables are considered and communicated upfront, so you are aware of any potential costs before confirming your transport.

Getting an Accurate Quote

To receive the most precise quote, we encourage you to provide as much information as possible when you contact us. Factors such as pick-up and drop-off locations, the type of transport required, and any special medical needs will help us tailor your quote. Our goal at Managed Medical Transport, Inc. is to offer transparent pricing and exceptional service, ensuring you have a seamless experience from start to finish.

For any questions you might have or to discuss your specific transport needs, our customer service team is readily available to assist you. We pride ourselves in delivering not just medical transport, but peace of mind during every journey.

Benefits of Traveling with a Patient

Safety Measures for Passengers

Planning Your Trip

Emergency Contact Procedures

Alternative Communication Options

Frequently Asked Questions

Preparing Your Information

Stay Informed About Our Services

Understanding Our 24/7 Operations

How to Contact Us After Hours

Service Areas and Accessibility

Understanding Your Payment Options

Additional Payment Considerations

Understanding Payment Flexibility

Steps to Split Transportation Costs

Additional Payment Methods

Flexible Payment Options

Insurance Acceptance

Transparent Pricing

Additional Payment Considerations

Understanding Pricing Factors

Follow-Up and Confirmation

Understanding Transport Cost Factors

Additional Fees and Considerations

Getting an Accurate Quote

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