Can I travel with the patient?
Yes. We have room for one additional person to ride along with the patient if they wish. They will ride in a leather captains chair that reclines, right next to the patient. There is never any extra charge for this. The only exceptions are if the rider is also a patient that needs care, or […]
How can I contact the office after hours?
The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and transport end. Those are the individuals that we want you to reach when you call us. They will be able to give you the most […]
I am only able to call after work, when your sales/dispatch lines are closed. What can I do?
The best way to receive a quote or a call back after hours is through our email system. The email requests are sent directly to the on-call supervisor who will respond by email or phone, whichever you prefer. Alternative Communication Options If you find yourself needing urgent assistance but can only reach out after regular […]
What time do you close?
MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours. Customers who contract with us and patients who are being transported after hours are given the numbers for our after-hours dispatch. Understanding Our 24/7 Operations At Managed Medical Transport, Inc., we […]
The Medicare office says this is not medically necessary transportation and will not cover costs, however, my relative does not have anyone to care for him at the current location. Can you help?
Medicare will not cover long distance non-emergency medical transport. They view this type of move as a move of convenience. Even though it is imperative that your brother be close to you…the only family who can care for him, Medicare sees that you are bypassing hundreds of “appropriate facilities” along the way and considers your […]
Can I pay in installments or will I receive a balance after the trip?
To book a transport and reserve a date, we require a 50% deposit that is fully refundable as long as we are given a 72 hour notice prior to the scheduled pickup time. The 50% balance is due on the business day before the transport. MMT does not bill out or finance transportation. We do, […]
Is it possible to split the cost of transportation?
Absolutely. We can split payments between family members and then send a paid invoice to each of you for your records. In addition, we can accept partial payment by credit card and the balance by bank wire or even check, but the check must be received in enough time prior to the transport to clear […]
What types of payment do you accept?
We accept most major credit cards including Visa, MasterCard, Discover, American Express, as well as personal checks, cash, bank wire and bank debit cards. We DO NOT charge you a fee to pay us by credit card, it’s an expense that we absorb. The quote that we provide you, is the actual, bottom line price […]
What information do I need to provide in order to receive a quote?
All that we need is the city and state (or zip codes) of the two locations. We also need a contact name, phone number, and email address. If you request a quote through our website, you may specify that you prefer that we respond via email or phone. Additional information about the patient is extremely […]
How do you calculate the cost of a transport?
Transports across state lines and across the country are calculated per transport based on the specific city and state on each end. We do not charge a base rate plus mileage. Usually, the further you travel, the less the cost becomes per mile. When figuring a quote for you, many factors are used to determine […]